Full Job Description:
Union Pacific is seeking a dedicated and adaptable Customer Service Representative to join our team in Washington, D.C. This is a part-time, entry-level position ideal for individuals looking to gain experience in the customer service industry.
Responsibilities:
1. Handle customer inquiries and provide accurate information about products and services.
2. Assist customers with order placement, tracking, and returns.
3. Resolve customer complaints in a professional and timely manner.
4. Maintain customer records and update information as needed.
5. Collaborate with other team members to ensure a seamless customer experience.
6. Stay up to date on product offerings and promotions to effectively assist customers.
Requirements:
1. Strong communication skills and the ability to interact effectively with customers.
2. Adaptability to handle a variety of customer inquiries and issues.
3. Leadership skills to take charge of challenging situations and find solutions.
4. High school diploma or equivalent.
5. Ability to work in a fast-paced environment and multitask effectively.
Benefits:
1. Profit sharing opportunities.
2. Company-provided equipment for remote work.
3. Disability insurance for added financial security.
Customer Service Representative
