Job Description Summary

As a Customer Service Representative working for Taylor Morrison, you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner.

Job Details

We trust that as a Customer Service Representative you will: (responsibilities)

Proficient in scheduling through construction software program Buildpro
Conduct Taylor Morrison procedures for home reviews
Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
Acts as the primary contact for customers warranty issues, exhibits solid warranty knowledge, and provides the highest level of customer satisfaction
Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-year Warranty Program
Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
Complete customer service requests timely and accurately while providing optimal customer service
Order, update and distribute construction related forms
Utilize Build-Pro to assist sub-contractors with information retrieval
Perform other duties as assigned

What you will need: (competencies, behaviors & attributes)

Creative/Innovative
Customer Service Focused
Dependable/Reliable
Integrity/Trust
Prioritization
Team Player

About you:

High School Graduate and have a minimum of 3 years of current or recent experience in a customer service-related position. Some knowledge of residential construction helpful
Excellent communication skills and ability to ensure customer satisfaction
Computer skills and ability to adapt to company systems
Possess time management skills
Must be highly organized and detail oriented
Problem solving ability
Ability to multi-task and remain focused

FLSA Status: Non-Exempt

Will have responsibilities such as:

This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Report to Division/Corporate Office/Community daily and adhere to schedule
Ability to access, input, and retrieve information from a computer and/or electronic device
Ability to have face to face conversations with customers, co-workers and higher-level manager
Ability to sit or stand for long periods of time and move around work environment as needed
Ability to operate a motor vehicle if applicable
Comply with company policies and procedure

Physical Demands:

Must be able to able to remain in a stationary position up to 50% of the time
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.