Customer Service Remote American Airlines ( Customer Service Manager ) @ Click Me To Apply

Hiring Organization:- American Airlines

Post Name:- Customer Service Manager

Qualifications:– Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- $20-$30/hour

Locations:- Nebraska, USA

About the company: American Airlines is a major US-based airline headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex. It is the largest airline in the world when measured by scheduled passengers carried and revenue passenger mile. Customer Service Remote American Airlines.

Full Job Description:

Are you prepared to explore a global of opportunities, both at paintings and at some stage in your day without work? Be a part of our American Airlines own family, and also you’ll travel the sector, grow your understanding and end up the great version of you. As you embark on a brand new journey, you’ll tackle challenges with flexibility and beauty, getting to know new abilities and advancing your profession while having the time of your lifestyles. Experience unfastened to enhance both your non-public and painted lifestyles and hop on board!

Why you will love this activity:

America is searching for a purpose-orientated customer support manager (CSM) who desires to raise their enjoyment, knowledge, and network within the business enterprise. With our management software, you’ll be capable of developing yourself to be the great chief you want to be in the American organization.
CSMs must make certain a safe, high-appearing operation by leading, engaging, educating, and growing the front-line group members. You will be assisting your group’s attempt by way of growing a secure, dependable operation at the same time as handing over a fantastic customer experience.
Also, being energized using quick-paced dynamic surroundings and passionate about protection, teamwork, leadership, and delivering a quality product to our customers, the front line, and vendors.
CSMs should permit an environment that develops our front-line group contributors and fosters mutual respect, consideration, duty, and core values whilst connecting humans and enhancing lives at some stage in our day-to-day operation.
This process is a member of the Airports group within the client enjoy department

What you will do:

Drives operational excellence even as maintaining a protection-aware environment that promotes end-to-give-up wonderful customer support, resulting in worker and customer protection and well-being
Be a protection recommend: look for protection issues and cope with them as wished
Establish team and individual dreams in support of departmental and agency objectives; Coach and mentors frontline team individuals in talent improvement, customer support elevation, and employer way-of-life behaviors
Establishes and promotes effective relationships with group participants that foster compassion, authenticity, integrity, recognition, and dignity
Effectively allocates resources and gives appropriate help to enable teams to deliver on operational goals in a secure manner
Ensure the continued protection and reliability of our operation by way of accomplishing self-audits, observations, root cause investigations, and other associated safety engagements
Sell powerful communique amongst departments to interact with our group to work together to acquire common desires.
Familiarity with Joint Collective Bargaining settlement (JCBA) and making sure group individuals adhere to company policy/process
Include the core values: (passion, dedication, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Control escalated provider problems and be visible for your crew contributors whilst issues rise up

Supply key corporate and local statistics to frontline leaders in a green and powerful way. Set the expectations and make certain team members understand the why at the back of the focus/criticality.

Capability to study and observe union settlement guidelines/regs in daily interactions with frontline group individuals and local union leaders
All you may need for fulfillment
Minimum qualifications- education & previous process experience
high college diploma or GED equivalency
Favored qualifications- schooling & prior task revel in
preceding airport customer support revels in
2 years revel in leading others
The expertise in business enterprise rules and procedures and practical automation programs

Capabilities, Licenses & Certifications:

Potential to deliver the best overall performance in the staff thru proactive worker engagement and assist in an inclusive working environment
Ability to actively concentrate – giving complete attention to what other humans are announcing, taking time to apprehend the points being made, asking questions as appropriate
Critical wondering ability – the use of good judgment and reasoning to identify the strengths and weaknesses of opportunity solutions, conclusions, or tactics to troubles
Potential to screen and assess the overall performance of self, group contributors, and the operation to make improvements or take corrective movement
Sturdy choice-making competencies
Capability to work independently as well as collaboratively
Potential to paintings under disturbing operational conditions
Potential to prioritize and execute with a sense of urgency and preciseness
Potential to use sound business judgment to clear up problems with internal and external clients
Capacity to coordinate station activities and collaborate with multi-purposeful departments and businesses to make sure essential wishes are met for a secure, green, on-time operation
Understanding of Microsoft Office to encompass Word, Excel, PowerPoint, Outlook, and so on.
Has USPS clearance or the capacity to obtain USPS clearance? USPS has a five-year america residency requirement
Potential to paintings greater hours when there are operational wishes
Capability to paintings rotating shifts inclusive of weekends, holidays and days-off
What you may get

Experience loose to take benefit of all that American Airways has to provide:

Tour Perks: prepared to explore the world? You, your circle of relatives, and your friends can reach 365 destinations on extra than 6,800 day-by-day flights across our worldwide network.
Fitness blessings: On day one, you’ll have to get the right of entry to your health, dental, prescription, and imaginative and prescient benefits to help you live well. And that’s simply the beginning, we additionally provide virtual doctor visits, bendy spending bills, and more.
Health applications: We need you to be the pleasant model of yourself – that’s why our well-being programs provide you with all the right gear, resources and support you want.
401(ok) program: to be had upon lease and, depending on the workgroup, organization contributions for your 401(k) program are to be had after 12 months.
Additional blessings: different excellent benefits include our worker assistance software, pet coverage, and reductions on motels, cars, cruises, and more
Sense unfastened to be yourself at American

From the crew contributors we lease to the clients we serve, inclusion and variety are the muse of the dynamic team of workers at American Airlines. Our 20+ employee commercial enterprise useful resource businesses are focused on connecting our crew individuals to our clients, providers, groups, and shareholders, supporting group participants to attain their full ability, and creating inclusive paintings surroundings to meet and exceed the needs of our numerous international.

Customer Service Remote American Airlines

Responsibilities:

Greet and assist customers in a friendly and professional manner.
Understand customer needs and recommend appropriate products or services.
Demonstrate product knowledge and provide accurate information to customers.
Assist in product selection, suggesting alternatives and options wherapplicablele
Make business transactions, manage money, and process payments with precision.
Keep the sales area clean and organized, ensuring that merchandise is displayed correctly.
Monitor product status and assist with returns and returns.
Collaborate with team members to achieve individual and team marketing goals.
Build and maintain strong customer relationships through excellent service.
Stay connected with product knowledge, promotions, and company policy.
Handle customer inquiries, concerns, and complaints in a professional manner.
Follow all company safety policies, procedures, and procedures.

Customer Service Remote American Airlines

Eligibility:-

High school diploma or equivalent.
Previous sales or customer experience preferred.
Strong communication and interpersonal skills.
Excellent customer service skills and friendly approachable behavior.
Ability to work in a fast-paced, team-oriented environment.
Basic math skills and the ability to manage financial transactions.
Attention to detail and attention to detail keeps the workplace clean and organized.
Flexible working evenings, weekends, and holidays as needed.
Knowledge of the products/services offered by the company is a plus.