Customer Service & Order Management Specialist with Italian

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Customer Service & Order Management Specialist with Italian

Here, in Your Customer Service & Order Management Specialist with Italian role You will be processing and managing customer orders from start to finish (capturing orders in various formats, processing them and pro-actively managing any subsequent changes, dealing with enquiries/queries relating to the OTD process).

You will resolve enquiries and delivery queries promptly and to liaise with interested parties, communicating both progress and the outcome.

You will communicate on a daily basis with the following cross functional teams local Business Units, Logistics & Distribution, Accounts Receivable, Planning, Category Managers, Marketing Managers, EDI team and Master Data.

Customer Service & Order Management Specialist with Italian

To part of your duties will belong proactive management of customer portfolio to capture & process orders, manage changes and achieve delivery on-time-in-full maximizing customer satisfaction (as measured by the Advantage Group or other surveys) and minimizing customer complaints.

You will also maintain and develop relationships with relevant markets serviced by the team and all major customers within those markets as appropriate.

IT STARTS WITH YOU!

About Us

Customer Service & Order Management Specialist with Italian

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. 25% of people in the world use Kimberly-Clark products every day. And it takes the right people, in the right jobs and the right places, to make that happen.

At Kimberly-Clark, you’ll be part of the best teams committed to driving innovation and growth. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform—so what can you do with that? There’s no time like the present to make an impact at Kimberly-Clark.

About You

You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

Customer Service & Order Management Specialist with Italian

Requirements:

• You are fluent in English and Italian– both written and oral
• You a proactive person with can-do attitude
• You have been working previously in corporation environment
• You have a knowledge of SAP and Salesforce (it is an asset)
• You are proactive person with can-do attitude

This is a hybrid position from Krakow Office.

Total Benefits

Customer Service & Order Management Specialist with Italian

Great support for good health promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to Private Medical, Dental and Vision Plan Life Insurance, Social Fund and Cafeteria Platform with an individual budget available to spend on many offers, including MultiSport, and more…

Flexible remote work arrangement can be tailored to meet specific individual needs (remote work opportunity: min. 3 days per month in the office), giving our employees the flexibility to manage their commitments inside and outside of work

Learning & Growth – we offer a wide range of soft skills training available for every employee.

International environment – A job at the very heart of Kimberly-Clark’s finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization

Forbes named Kimberly-Clark one of the World’s Best Employers of 2023. For 151 years, we’ve been cultivating a workplace that brings out the best in everyone, and we look forward for the years to come.

To Be Considered

Customer Service & Order Management Specialist with Italian

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

And finally, the fine print…

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise.

We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

Customer Service & Order Management Specialist with Italian

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. K-C will not provide relocation support for this role.