Requirements
Description & Requirements
Customer Service Manager – Health, Beauty, Home
WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to more fiber-based packaging forward.
The Opportunity: As a Customer Service Manager – Health, Beauty, Home (CSM), you will define the strategy and business plan for front end operations, manage and lead customer service teams, and support strategic initiatives for the plant and the company. As a CSM, you will partner with production, shipping, executive management, and customers to achieve optimal customer satisfaction.
How You Will Impact WestRock
Customer Service Manager – Health, Beauty, Home
- Partner with production, shipping, maintenance, and scheduling teams to review product backlog and production performance to identify opportunities to optimize functional efficiencies
- Review invoicing and A/R communications to proactively identify and resolve discrepancies
- Balance production workload volume across plants in partnership with Production Planners and leadership when appropriate to support customer needs
- Report out production status and forecast daily with production leadership and team to ensure customer needs are being met
- Serve as an escalated point of contact for customer issues by supporting Customer Service Representatives with issue remediation and communication with customers as necessary
- Participate in projects supporting plant and/or companywide strategic initiatives (e.g. margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations
- Continuously communicate with Customer Service Representatives, manufacturing partners, and sales to align on the current state and ensure operational efficiencies are achieved to meet customer needs
- Provide ongoing coaching and feedback to Customer Service Representatives to enhance their performance and support their career growth and objectives
- Conduct annual performance reviews to drive enhanced performance and build capability in team of Customer Service Representatives
- Coach and guide Customer Service Representatives to effectively support customers and resolve customer issues
- Lead training for customer service representatives on specific topics or best practices to enhance their understanding and performance
What You Need To Succeed
Customer Service Manager – Health, Beauty, Home
- High School diploma or G.E.D.
- Must have 5+ years of customer service-related work experience
- Previous experience in manufacturing industry is preferred
- Proven track record of building relationships, customer service, and negotiations
- Ability to adapt communication and interpersonal style to engage and influence a variety internal and external partners
- Inspire others to develop themselves and seek out continuous learning opportunities by serving as a coach, role model, and mentor
- Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind
- Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions
- Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development
- Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals
Customer Service Manager – Health, Beauty, Home
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
Customer Service Manager – Health, Beauty, Home
“Top 10 Interview Questions”
- Can you tell us about yourself?
- What interests you about this position?
- What are your strengths?
- What are your weaknesses?
- Can you give an example of a time when you solved a problem creatively?
- How do you handle stress and pressure?
- How would you describe your work style?
- Can you tell us about a time when you had to work with a difficult
- colleague or supervisor?
- How do you stay organized and prioritize tasks?
- What are your long-term career goals?
Document Required:
- Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
- the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read the official notification carefully From the Official Website.
- Read the Notification Carefully Before Applying.
- Fill out The Application Form (The link Is Given Below)
- Attach the Required Document and Passport Size Photo with Signature.
- Then Submit. Done
Customer Service Manager – Health, Beauty, Home
