Customer Service Coordinator

ORDER MANAGEMENT : 

• ENTER ORDER PROMPTLY AND ACCURATELY
• RESPONSE TO THE CUSTOMER IN WRITING AND STATE GOODS ARRIVAL TIME
• COMMUNICATE TO SALES / CUSTOMER SHOULD THERE BE ANY ISSUE WITH ORDER
• FOLLOW UP ON DELIVERY STATUS
• TRACKING ON OUTSTANDING ORDERS
• HANDLING OF INVOICES AND CREDIT NOTE TO THE CUSTOMER ON WEEKLY BASIS

2.Job Task：

IN-DOOR SALES SUPPORT;

Customer Service Coordinator

• COMMUNICATING COURTEOUSLY WITH TECHNICIANS AND SALES REPRESENTATIVE
• HANDLING NON-STOCK INVENTORY
• HANDLING OF SAMPLE ORDERS
• HANDLING PPE FOR TECHNICIANS

3.Job Task:

COMPLAINT HANDLING :

Customer Service Coordinator

• ANALYZING THE SITUATION, COMPILE RELATED DOCUMENTS AND  LOGIN IN COMPLAINT IN SYSTEM.
• FOLLOW UP ON COMPLAINT AND PROVIDE SOLUTION AND CORRECTIVE ACTION TO THE CUSTOMER BASED ON FINDINGS AND CONCLUSION PROVIDED BY PIC.
• ARRANGE FOR RETURN AND REPLACEMENT

 

4.Job Task：

DOCUMENT MANAGEMENT

Customer Service Coordinator

• UPDATE AND KEEP DOCUMENTS IN TIME TO ENSURE THE ACCURACY AND INTEGRITY OF THE DOCUMENTS.
• CLASSIFY THE DOCUMENTS AND FILE ACCORDING TO GUIDELINE GIVEN

 

5.Job Task:

• HANDLE AD-HOC OR OTHERS AS ASSIGNED BY THE SUPERIOR

1. EDUCATION BACKGROUND REQUIREMENTS:

Customer Service Coordinator

Required：

• MINIMUM DIPLOMA HOLDER WITH AT LEAST 3 YEARS RELEVANT WORKING EXPERIENCE, PREFERABLY IN A MULTI-NATIONAL COMPANY.
• POSSESS A GOOD ORGANIZATIONAL AND ANALYTICAL SKILLS
• ABLE TO HANDLE LARGE VOLUME OF BUSINESS TRANSACTIONS EFFECTIVELY AND EFFICIENTLY.

  Preferred:

• MULTI -TASK ORIENTED
• ABLE TO WORK UNDER MINIMUM SUPERVISION, HANDLE WORK PRESSURE WITH PROACTIVE AND INITIATIVE ATTITUDE.

  2. KNOWLEDGE & EXPERIENCE:

Required:

Customer Service Coordinator

• ABLE TO HANDLE EXPORT TRANSACTIONS INCLUDING KNOWLEDGE IN LETTER OF CREDIT, CUSTOMS REGULATIONS, RELATED SHIPPING DOCUMENTS
• ABLE TO HANDLE DOMESTIC TRANSACTION INCLUDING SHIPPING DOCUMENTS FOR SHIPMENT TO EAST MALAYSIA AND DROPSHIPMENT IE. FROM ITALY

  Preferred:

• EXPERIENCE IN MARKETING FOR SALES ACTIVITIES IS AN ADDED ADVANTAGE.
• MUST BE CUSTOMER AND RESULT ORIENTED

3. TECHNICAL/SKILL REQUIREMENTS:

Required：

• STRONG COMPUTER SKILLS IN MISCROSOFT OFFICE
• ABLE TO WORK WITH TEAM OF PEOPLE LOCALLY AND REGIONALLY

  Preferred：

• ABLE TO SPEAK FLUENTLY AND WRITE PROFESSIONALLY BILINGUALLY, IE ENGLISH AND CHINESE
• POSSES EXCELLENT INTERPERSONAL AND COMMUNICATION SKILLS AND PROBLEM SOLVING ABILITIES.

Customer Service Coordinator

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!