Customer Service Associate – Remote

Qleen makes it easy for homeowners to automate their chores, from house cleaning to yard maintenance, window cleaning, and pool maintenance.

With our fully vetted service providers, super-easy online booking application, and A customer service team, Qleen makes it easy for customers to manage their household work.

We are looking to grow our customer service and service provider service teams.

 

You might be the customer service team member we need if you are the following:

• Detailed: You are thorough in your work and with tracking progress on your tasks
• Self Managing: Can work with little to no supervision
• Ready & Willing: Can take on interesting and uncommon customer service issues
• Computer Skills: Able to work with applications you haven’t seen before and know how to troubleshoot common computer issues
• Quality: You are always professional, efficient, consistent, and honest to your co-workers and to yourself

What You Will Be Doing

• You will be the first point of contact in our call center answering incoming calls from customers and Service Providers.
• Respond to customer emails, texts, and web chat inquiries.
• Help customers with bookings, including booking a service, canceling, and rescheduling.
• Help Service Providers with questions or issues regarding Work Orders and policy questions.
• Help customers and Service Providers troubleshoot software issues
• Work as part of a fully remote team, utilizing technology that allows for team communication, training, and meetings

Skills Needed

• Able to analyze customer emails and provide a thoughtful response that addresses all aspects of a customer’s concern
• Able to handle incoming phone calls from customers without getting nervous
• Track multiple issues at the same time
• Ability to troubleshoot software malfunctions
• Able to work efficiently on a remote-based team of co-workers