Job Description
Overview
We Are PepsiCo Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we’re excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.
Our product portfolio, which includes 22 of the world’s most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.
A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you’re from, or who you love, you can always influence the people around you and make a positive impact in the world.
Customer Service Analyst
Responsibilities
The Opportunity
The Customer Service Analyst is responsible for ensuring day to day order processing for Frito-Lay North America (FLNA), driving gold standard customer service and maintaining site performance metrics through the use of standard processes and best practices. The CSR will be expected to partner with other CSRs in GBS as well as with site and region Leadership
Your Impact
AsCustomer Service Analyst your functions would consist of:
- Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation
- Customer communications – managing adds/cuts, missing order communication and off template orders
- Confirmation of order completion
- Backfill others on vacations
Customer Service Analyst
Qualifications
Who Are We Looking For?
Education
- Bachelor’s degree preferred
Experience
Schedule availability is required: we have different schedules depending on the time zone that requires service (USA), so availability for different shifts is necessary (e.g., Tuesday to Saturday 12 pm – 8:30 pm). There are two days off per week and no overtime is worked; however, schedules may vary. During the initial weeks, training follows a regular schedule.
Customer Service Analyst
- Written & Verbal advanced fluency in English (must)
- 1-2 years’ experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer Service
- Customer Service oriented
- Ability to develop and improve customer relations
- Learning agility with ability to quickly learn SAP and Tableau
Skills
- Ability to recognize and take action to improve delivery of work
- Ability to work collaboratively and proactively with multi-functional teams
- Be flexible, organized and able to manage competing priorities
If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.
Customer Service Analyst
What can you expect from us:
- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.
Customer Service Analyst
