Who We Are

Customer Resolution Specialist

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.

Why This Role Is Important To Field Nation

Customer Resolution Specialist

Being part of our Tier 2 Support Team as a Customer Resolution Specialist, you’ll swiftly address escalated marketplace conflicts to maintain community harmony. This role offers an exciting opportunity in a dynamic environment, reporting directly to the VP of Customer Support.

What You’ll Get To Do In This Role

Customer Resolution Specialist

Serve as the primary escalation point for Tier 1 support team, handling complex issues and ensuring prompt resolution.
Mediate critical disputes among users and address escalations from or to the executive team, including account suspensions if needed.
Mentor team members, maintain updated process documentation, and collaborate with other departments to ensure consistent feedback and aligned solutions for users.

You May Be a Good Fit If You Have

Customer Resolution Specialist

3+ years experience in customer support, sales, or related fields, with a focus on customer service.
Skilled in remaining neutral and representing the organization positively in challenging situations as a mediator.
Ability to navigate standardized processes while also making judgment calls in ambiguous situations, with experience in conflict resolution and negotiation.

Why We Think You’ll Love It Here

Customer Resolution Specialist

Unlimited paid time off
Annual vacation bonus – yes, we’ll pay you a bonus to take paid time off!
Individualized growth and development plans
Strong values around work/life balance
Community involvement opportunities
Competitive benefits: medical, dental, vision, paid parental leave & 401k
Exposure to cutting edge technologies to solve meaningful problems

Customer Resolution Specialist

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature