Customer Experience Specialist 1 – Individual Life

What You’ll Do

Customer Experience Specialist 1 – Individual Life

Do you love helping people and making a positive difference? As a Customer Experience Specialist within Individual Life, you’ll provide a high level of value and service by balancing inbound contacts from internal and external customers, applying a variety of skills and proficiencies, and meeting the demands of challenging products and changing procedures. This is a high volume, fast paced call center environment – and we know that’s not for everyone.

Customer Experience Specialist 1 – Individual Life

Here are few examples of the kinds of things you’ll do:

• Respond promptly and accurately to customer inquiries regarding policy changes and contractual options.
• Serve as a contact for advisors and their staff for post-sale service on existing policies.
• Actively execute and coordinate resolution of policy changes while handling some sophisticated casework.
• Utilize online procedure manuals and system applications to optimally interpret and resolve the most sophisticated customer inquiries and provide clear and accurate information and education to promote understanding of products and services.
• Use problem-solving skills and in-depth product knowledge to identify process-improvement opportunities which promote efficient service delivery. Assist with troubleshooting and resolving issues related to system applications and customer experience.
• Educate customers regarding online resources available to promote self-service for more efficient access to information and increased transaction efficiencies.

This position is also a phenomenal way to advance your career. As a growing company with over 16,000 employees around the world, Principal offers a lot of ways for you to learn more, earn more and achieve more!

Who You Are

Customer Experience Specialist 1 – Individual Life

• High school graduate or equivalent and 2+ years related work experience required.
• Associates degree or equivalent work experience preferred.
• Strong telephone skills, accurate and detailed communication, and maintain strict confidentiality guidelines required.
• Strong digital literacy and ability to gain knowledge of business unit products and processes, while navigating multiple systems.
• Ambitious, accept challenges, able to work in a team, able to multi-task in a fast-paced environment, with high accuracy, and within acceptable turnaround times, take risks, adapt to consistent change, and be results oriented.
• Able to prioritize work and maintain service standards in the face of peak times, heavy workloads, and frequent interruptions.
• Will be required to become an associated person of Principal Securities Inc. which requires fingerprinting and a full background check.

Customer Experience Specialist 1 – Individual Life

Salary Range InformationSalary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)$19.08 – $22.44 / hourTime Off ProgramPersonal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.Pension EligibleYesAdditional Information

Customer Experience Specialist 1 – Individual Life

Location

While we’re open to remote opportunities, those candidates who reside within 30 miles of the Des Moines, IA and Charlotte, NC Principal offices, would be working in the office with the potential for a hybrid work arrangement in the future.

“Top 10 Interview Questions”

• Can you tell us about yourself?
• What interests you about this position?
• What are your strengths?
• What are your weaknesses?
• Can you give an example of a time when you solved a problem creatively?
• How do you handle stress and pressure?
• How would you describe your work style?
• Can you tell us about a time when you had to work with a difficult
• colleague or supervisor?
• How do you stay organized and prioritize tasks?
• What are your long-term career goals?

Document Required:

• Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
• the Official Notification Before Applying.
• Document – Qualifications certificate with mark sheets.
• Passport size Photographs
• Signature

How to apply:

• All the eligible candidates can apply for This Job as mentioned below
• Read the official notification carefully From the Official Website.
• Read the Notification Carefully Before Applying.
• Fill out The Application Form (The link Is Given Below)
• Attach the Required Document and Passport Size Photo with Signature.
• Then Submit. Done

Customer Experience Specialist 1 – Individual Life