Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Customer Care Support Specialist

Serve as a single source contact to ensure timely and accurate execution of programs, repairs and pricing for key account customers through 3rd party support, scorecard management and special projects. Responsible for driving field improvements through enhanced training and documentation of key processes.

Work with cross functional team and Hobart Field Organization to improve processes/minimize and/or resolve service issues
Understand 3rd Party Companies requirements and drive consistency in processes across organization
Scorecard management, daily follow-up and reporting to ensure success of key customer relationships and proper procedures are being follow by Hobart Offices
Data integrity maintenance including but not limited to: market segment codes, Epicor equipment project, service location roll-ups and warranty registration information.
Develop processes/manage/coordinate various programs and special key account projects as needed
PM tracking, follow-up and reporting
Execution and management of pricing structures within system
Follow current procedures to ensure consistency and accuracy across the department while continually looking at process improvements and simplifications
Identify service offices and/or personnel where intervention may be needed to improve processes
Other duties assigned by management

Customer Care Support Specialist

Qualifications:

High School Diploma or GED and 3 years experience in customer service
Ability to handle internal and external customers politely and efficiently follows procedures to solve problems, understand company products and services, and maintain pleasant and professional image
Proficient with Microsoft Office Products to include Outlook, Word, and Excel
Ability to communicate effectively verbally and written
Ability to work independently and in a team environment
Ability to work in a fast changing environment with high attention to detail
Ability to see underlying concepts and patterns in complex situations in order to develop solutions that effectively address underlying problems/root causes
Requires strong interpersonal skills and the ability to build trust and rapport with the field service team and third party services as well as both Key and non-Key Accounts

Preferred:

Customer Care Support Specialist

Associates Degree in business or similar
Bilingual

Why work for us?

Competitive pay
Great insurance options with low premiums
Paid vacation and holidays
401K with company match
Extensive on-the-job training
Safety-conscious work environment

Customer Care Support Specialist

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

Customer Care Support Specialist

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Customer Care Support Specialist

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature