Job Description
Customer Care Representative I / II / III – Remote
Location : Denver, CO JobFamily : Customer Service Req # : PS68594 Date Posted : Feb 28, 2022 Description …
Description
SHIFT : Day Job
SCHEDULE : Full-time
Be part of an extraordinary team.
Customer Care Representative
This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up or support if associates have ongoing IT issues.
As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide.
If you want to be a part of this exciting team, make a difference in someones life and help make healthcare easy, apply today!
Heres what a typical day may look like :
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.
Heres what Anthem offers :
A career path with opportunity for growth
Ability to obtain your associates or bachelors degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision and Basic Life
401K match, Paid Time Off, Holiday Pay
Quarterly incentive bonus and annual increases plan based on performance.
Qualifications
This position can be filled at Customer Care Representative I, II, III level. The hiring manager will determine the level, based on the candidates experience and background.
Minimum Requirements
CCRI – Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
CCRII – Requires a HS diploma or equivalent and a minimum of 1 year of the company’s experience in an automated customer service environment;
or any combination of education and experience which would provide an equivalent background.
CCRIII – Requires a HS diploma or equivalent and a minimum of 3 years of the company’s experience in an automated customer service environment;
Customer care representative
