Description

We’re AutoNation – the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that’s just the beginning. We’re in the midst of an incredible multi-year digital transformation that’s set to revolutionize the industry.

Collision Customer Service Representative

At AutoNation, we’re not just interested in keeping up with the times – we’re dedicated to leading the charge. We’re passionate about innovation and pushing the boundaries of what’s possible, all while keeping our customers, coworkers, and communities in the driver’s seat. We believe that together, we can create a brighter future for everyone.

So what do you say? Are you ready to be part of something big?

The Customer Service Representative handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair status of vehicles.

Collision Customer Service Representative

What are the day-to-day responsibilities?

Writes professional estimate on light damaged vehicles
Actively asks for the sale on all estimates
Understands basic parameters of insurance programs e.g., DRP and non-DRP
Obtain all signatures, work authorizations and powers of attorney
Communicates with each customer on the process of the vehicle repair in a timely and effective manner, as outlined in AutoNation’s Customer Repair 10 Step Process
Review all final bills, supplements and vehicles prior to customer contact for delivery
Review the completed vehicle to check quality and thoroughness
Maintains work area in an orderly and clean manner
Takes care to protect customer’s vehicles during repair process
Works with other associates on daily planning and release meetings
Tracks production schedule for his or her vehicle’s and communicates those targets with customers and other associates
Uses the highest standard in professionalism when dealing with customers, insurance representatives, vendors and associates
Maintains continual industry education to keep abreast of changes in repair requirements and product knowledge
Responsible for collection of Accounts Receivable on all insurance, wholesale account closed and commission paid

Collision Customer Service Representative

What are the requirements for this job?

High School diploma or equivalent
Ability to comprehend and read instructions
Basic knowledge of vehicle repairs practices
Valid in-state driver’s license
Ability to interpret work scope from vehicle estimates or work orders
Ability to operate an automobile

Collision Customer Service Representative

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.

We welcome candidates from all backgrounds who are passionate about making a positive impact.

Even if you do not meet every requirement, we encourage you to apply.

Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.

We value innovation, teamwork, and a commitment to making a positive impact in the world.

Collision Customer Service Representative

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature