American Airlines Work From Home Customer Service ( Customer Service Manager ) @ Click Me To Apply

Hiring Organization:- American Airlines

Post Name:- Customer Service Manager

Qualifications:– Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- $20-$30/hour

Locations:- Delaware, USA

About the company: American Airlines is a major US-based airline headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex. It is the largest airline in the world when measured by scheduled passengers carried and revenue passenger mile. American Airlines Work From Home Customer Service.

Full Job Description:

Are you ready to discover a world of possibilities, each at work and at some point in your time without work? Be part of our American Airlines circle of relatives, and you’ll journey the world, develop your expertise and become a satisfactory model of you. As you embark on a brand new adventure, you’ll address demanding situations with flexibility and beauty, gaining knowledge of new abilities and advancing your profession at the same time as having the time of your existence. Feel unfastened to enrich each of your non-public and work existence and hop on board!

Why you’ll love this job:

This task is a member of the Hubs & Gateways or Stations crew in the consumer experience division.
Responsible for making sure of a high-appearing operation with the aid of leading, enticing, training, and growing front-line crew contributors. Also accountable for helping their groups’ efforts in creating a secure, reliable operation whilst handing over a multiplied purchaser enjoy.
What you may do
Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team’s successes
Leads airport crew to carry out their work in a secure, green manner and compliance with Federal, state, and nearby guidelines along with DOT, FAA, and different government organizations
Gives frontline group terrific support via an expansion of mechanisms so as for them to supply superior customer support
Coaches and mentors frontline team members in talent development, customer support elevation, and company culture behaviors
Promotes an environment of mutual admiration and consideration between frontline group individuals
Establishes and promotes effective relationships with outside and internal patron base that fosters compassion, authenticity, integrity, recognition, and dignity
Gives the route and suitable guide to shape the use of effective assets to permit the team to supply high overall performance

Assesses operational surroundings and situations to make sure corporate and nearby scorecard metrics are fulfilled thru collaboration across departments and stages

Potential to work extra hours whilst there are operational needs
Potential to paintings rotating shifts inclusive of weekends, holidays and days-off
All you will want for fulfillment
Minimum qualifications- schooling & earlier process experience
high school degree or GED equivalency
Favored qualifications- schooling & previous job revel in
previous airport customer service experience
2 years revel in leading others
Knowledge of business enterprise regulations and approaches and purposeful automation packages

Skills, Licenses & Certifications:

Capacity to deliver first-rate overall performance within the workforce via proactive worker engagement and help for an inclusive running environment
Capacity to actively listen – giving complete interest to what other human beings are saying, taking time to apprehend the factors being made, asking questions as suitable
Crucial wondering potential – the usage of common sense and reasoning to pick out the strengths and weaknesses of opportunity answers, conclusions, or tactics to problems
Ability to screen and investigate the overall performance of self, crew contributors, and the operation to make enhancements or take corrective motion.
Robust selection-making competencies
Potential to paintings independently in addition to collaboratively
Capability to work under worrying operational conditions
Capacity to prioritize and execute with a sense of urgency and preciseness
Ability to apply sound commercial enterprise judgment to resolve issues with inner and outside clients
Ability to coordinate station sports and collaborate with multi-functional departments and groups to make certain critical desires are met for a secure, efficient, on-time operation
Information of Microsoft Office to encompass phrase, Excel, PowerPoint, Outlook, and many others.
Has USPS clearance or the capacity to acquire USPS clearance? USPS has a five-yr united states residency requirement
What you will get

Experience free to take gain of all that American Airlines has to offer:

Tour Perks: equipped to explore the world? You, your family, and your buddies can reach 365 destinations on extra than 6,800 day-by-day flights across our international network.
Health advantages: On day one, you’ll have to get entry to your health, dental, prescription, and imaginative and prescient blessings that will help you stay nice. And that’s just the beginning, we also offer virtual doctor visits, flexible spending bills, and extra.
Well-being programs: We want you to be the satisfactory version of yourself – that’s why our well-being applications provide you with all of the proper equipment, resources, and help you need.
401(okay) software: to be had upon lease and, depending on the workgroup, agency contributions for your 401(k) program are available after twelve months.
Additional benefits: different first-rate advantages encompass our worker help application, puppy coverage, and reductions on accommodations, vehicles, cruises, and more

American Airlines Work From Home Customer Service

Responsibilities:

Greet and assist customers in a friendly and professional manner.
Understand customer needs and recommend appropriate products or services.
Demonstrate product knowledge and provide accurate information to customers.
Assist in product selection, suggesting alternatives and options wherapplicablele
Make business transactions, manage money, and process payments with precision.
Keep the sales area clean and organized, ensuring that merchandise is displayed correctly.
Monitor product status and assist with returns and returns.
Collaborate with team members to achieve individual and team marketing goals.
Build and maintain strong customer relationships through excellent service.
Stay connected with product knowledge, promotions, and company policy.
Handle customer inquiries, concerns, and complaints in a professional manner.
Follow all company safety policies, procedures, and procedures.

American Airlines Work From Home Customer Service

Eligibility:-

High school diploma or equivalent.
Previous sales or customer experience preferred.
Strong communication and interpersonal skills.
Excellent customer service skills and friendly approachable behavior.
Ability to work in a fast-paced, team-oriented environment.
Basic math skills and the ability to manage financial transactions.
Attention to detail and attention to detail keeps the workplace clean and organized.
Flexible working evenings, weekends, and holidays as needed.
Knowledge of the products/services offered by the company is a plus.