American Airline Customer Service Remote Jobs ( Customer Service Manager ) @ Click Me To Apply

Hiring Organization:- American Airlines

Post Name:- Customer Service Manager

Qualifications:- Graduate

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- $20-$30/hour

Locations:- Georgia, USA

American Airline Customer Service Remote Jobs ( Customer Service Manager ) @ Click Me To Apply

Full Job Description:

Are you prepared to investigate a plethora of options on the job and off? Travel the world, improve your skills, and become the best version of yourself when you join the American Airlines family. You will have the time of your life, learn new skills, advance your career, and take on challenges with grace as you begin a new journey. Feel free to join in on the fun and improve both your personal and professional lives!

Why this job is great for you American is looking for a Customer Service Manager (CSM) who is focused on achieving goals and wants to grow their experience, knowledge, and network within the company. You will be able to grow into the best leader you want to be in the American organization through our leadership program.

By motivating, coaching, and developing front-line team members, CSMs must ensure a safe and high-performing operation. By establishing a secure, dependable operation and delivering an exceptional customer experience, you will support the efforts of your teams.
A passion for safety, teamwork, leadership, and delivering a high-quality product to our customers, front-line employees, and vendors as well as being energized by a fast-paced, dynamic work environment
During the course of our day-to-day operations, CSMs must facilitate an atmosphere that fosters mutual respect, trust, responsibility, and core values while also connecting people and enhancing lives.

As a member of the Customer Experience Division’s Domestic Airports Team, you will coordinate assignments for frontline team members to ensure adequate airport staffing levels. You will use GS Realtime and other programs (such as Prime, GETNG, and SABRE) to identify and grant day of overtime, provide staffing inputs, and tour reports. You will drive operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being. You will Establish individual and team goals that support departmental and company goals, and address safety concerns as necessary; Ensures the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations, and other related safety engagements Promotes effective communication among departments to engage our team to work together to achieve common goals. Coaches and mentors frontline team members in skill development, customer service elevation, and company culture behaviors. Establishes and promotes effective relationships with team members that foster compassion, authenticity, integrity, respect, and dignity. Effectively allocates resources and provides appropriate support to enable teams to deliver on operational

Be familiar with the Joint Collective Bargaining Agreement (JCBA) and make sure team members follow the company’s policies and procedures. Skills, Licenses, and Certifications Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Ability to monitor and assess performance of self, team members, and the operation to make improvements or take corrective action

Strong decision-making abilities; ability to work independently and collaboratively; ability to prioritize and execute with a sense of urgency; ability to use sound business judgment to resolve issues with internal and external customers;
ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure that essential needs are met for a safe, efficient, and on-time operation;
and knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook, among other programs.
possesses USPS clearance or the ability to obtain it. Residency in the United States is required for USPS for five years.

What you’ll get:

American Airlines has a lot to offer, so take advantage of everything they have to offer:
Travel Benefits: Are you ready to see the world? Our global network offers over 6,800 daily flights to 365 destinations for you, your loved ones, and friends.
Medical advantages: You will have access to your health, dental, prescription, and vision benefits from day one to assist you in maintaining good health. We also provide flexible spending accounts, virtual doctor visits, and other services.
Wellness initiatives: We want you to be the best version of yourself, which is why our wellness programs give you everything you need to succeed.
The 401(k) plan: Employer contributions to your 401(k) program are available after one year of employment, depending on the workgroup.
Additional Advantages: Our Employee Assistance Program, pet insurance, and discounts on cruises, hotels, and other travel options are additional great perks.

American Airline Customer Service Remote Jobs ( Customer Service Manager ) @ Click Me To Apply

Responsibilities:

Greet and assist customers in a friendly and professional manner.
Understand customer needs and recommend appropriate products or services.
Demonstrate product knowledge and provide accurate information to customers.
Assist in product selection, suggesting alternatives and options where appropriate.
Make business transactions, manage money and process payments with precision.
Keep the sales area clean and organized, ensuring that merchandise is properly displayed.
Monitor product status and assist with returns and returns.
Collaborate with team members to achieve individual and team marketing goals.
Build and maintain strong customer relationships through excellent service.
Stay connected with product knowledge, promotions and company policy.
Handle customer inquiries, concerns and complaints in a professional manner.
Follow all company safety policies, procedures and procedures.

American Airline Customer Service Remote Jobs ( Customer Service Manager ) @ Click Me To Apply

Eligibility:-

High school diploma or equivalent.
Previous sales or customer experience preferred.
Strong communication and interpersonal skills.
Excellent customer service skills and friendly approachable behavior.
Ability to work in a fast-paced, team-oriented environment.
Basic math skills and the ability to manage financial transactions.
Attention to detail and attention to detail keeps the workplace clean and organized.
Flexible working evenings, weekends and holidays as needed.
Knowledge of the products/services offered by the company is a plus.

American Airline Customer Service Remote Jobs ( Customer Service Manager ) @ Click Me To Apply