Aetna Remote Customer Service, Remote Jobs
Hiring Organization:- Aetna
Post Name:- Customer Service Representative
Qualifications:- Bachelor Degree
Industry:- Private
Employment Type:- Full – Time
Work Hours:- 8 Hours
Salary:- $35-$40/Year
Locations:- California
Full Job Description:
Carry your heart to Aetna Wellbeing. All of us at Aetna Wellbeing shares a solitary, clear reason: Carrying our heart to each snapshot of your wellbeing. This reason directs our obligation to convey improved human-driven medical care for a quickly impacting world. Moored in our image with heart at its middle our motivation sends an individual message that how we convey our administrations is similarly basically as significant as what we convey.
Our Heart At Work Behaviors support this reason. We need every individual who works at Aetna Wellbeing to feel engaged by the job they play in changing our way of life and speeding up our capacity to improve and convey answers for make medical services more private, helpful and reasonable.
This is an in office position in the High Point, NC office.
Position Rundown:
- Responds to questions and resolves issues as a “solitary resource” in view of calls from plan supporters, individuals and suppliers. Gives altered communication in light of client inclination and individualized needs, making a profound association with our individuals by understanding and drawing in the part without limit.
- Completely grasps the part’s requirements by building a trusting and caring relationship with the part.
- Expects client needs. Furnishes the client with related data to address the unasked inquiries, for example extra arrangement subtleties, benefit plan subtleties, part self-administration devices, and so on.
- Utilizes client support edge system to pursue monetary choices to determine part issues.
- Instructs and helps clients on different components of advantage plan data and accessible administrations made to upgrade the general client support insight with the organization (i.e., help with part self-administration apparatuses, Interview Potential open doors – Straightforward Advances, Cost of Care Devices, Regular Choices Program, and so forth.).
- Uses generally significant data to impact part commitment actually.
- Makes a quick move when stood up to with an issue or made mindful of a circumstance.
- Takes responsibility for client contact to determine their issues and interface them with extra administrations as suitable.
- Distinguishes part needs past the underlying request by responding to the unasked inquiries.
- Settle issues without or with restricted administration mediation.
- Gives schooling to individuals to help them in dealing with their wellbeing.
- Answers rapidly to address client issues and resolve issues while abstaining from over-committing.
- Different exercises might include: giving case status data, benefit inclusion understandings, and making sense of plan qualification.
- Processes guarantee references, new case hand-offs, and heightens issues as suitable through the framework for complaints and requests.
- Starts out-reach/welcome calls to guarantee constituents assumptions are met or surpassed. Distinguishes patterns and any arising client care issues and attempts to foster answers for address likely issues and additionally plan elements of interest as a way to deal with work on comprehension of advantage plans and increment post-enlistment part fulfillment.
- Accomplices with different offices to convey client explicit introductions.
- Arranges endeavors both inside and across divisions to effectively determine administration issues and foster interaction improvement expected to upgrade the general conveyance of administration.
- Works cooperatively with associates to convey the best client experience,.
- Looks to grasp the client, including conditions, issues, assumptions and requirements.
- Poses testing inquiries to distinguish the fundamental client needs.
- Fittingly advances discussions to investigate opportunities for broadening client connections.
- Guides individuals to the fitting wellbeing asset. Offers options where suitable .
- Acts in view of the wellbeing of client and fundamental to all associations.
- Teams up with partners and collaborators to convey a top notch client experience.
- Fills in as SME giving specialized help when required available for any emergencies related issues, items, and additionally framework applications conveyance matters.
- May partake in planning and show of client explicit introductions.
- May track and pattern information. Mentors, trains and aids the advancement of call focus staff, as required.
- Takes part in as well as leads exceptional activities/drives tending to support issues, as needs be.
- Gives specialized or topic aptitude concerning approaches, techniques, and capability related applications/frameworks devices on a case by case basis.
- Conveys interior quality surveys.
- Offers suitable help in outsider reviews when required. Archives and tracks all contacts, occasions, and results with clients utilizing suitable frameworks and cycles
Required Capabilities:
- Client care encounters in an exchange based climate, for example, a call community or retail store liked, ability to show to be sympathetic and humane.
- Successful hierarchical abilities and capacity to deal with different errands.
- Successful relational abilities, both verbal and composed
Schooling:
Secondary School Confirmation Required
This pay range addresses the base hourly rate or base yearly full-time compensation for all situations in the gig grade inside which this position falls. The genuine base compensation proposition will rely upon different elements including experience, training, geology and other significant variables.
Notwithstanding your pay, partake in the compensations of an association that places our heart into really focusing on our partners and our networks. The Organization offers a full scope of clinical, dental, and vision benefits. Qualified representatives might sign up for the Organization’s 401(k) retirement reserve funds plan, and a Worker Stock Buy Plan is likewise accessible for qualified workers. The Organization gives a completely paid term disaster protection plan to qualified representatives, and present moment and long haul incapacity benefits.
Aetna Wellbeing likewise offers various prosperity programs, instruction help, free improvement courses, a Aetna store endlessly rebate programs with partaking accomplices. With respect to downtime, Organization workers appreciate Took care of Time (“PTO”) or excursion pay, as well as paid occasions all through the schedule year. Number of paid occasions, debilitated time and other time off are given reliable important state regulation and Company arrangements.
Aetna Remote Customer Service, Remote Jobs
“Top 10 Interview Questions”
- Can you tell us about yourself?
- What interests you about this position?
- What are your strengths?
- What are your weaknesses?
- Can you give an example of a time when you solved a problem creatively?
- How do you handle stress and pressure?
- How would you describe your work style?
- Can you tell us about a time when you had to work with a difficult
- colleague or supervisor?
- How do you stay organized and prioritize tasks?
- What are your long-term career goals?
Document Required:
- Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
- the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read the official notification carefully From the Official Website.
- Read the Notification Carefully Before Applying.
- Fill out The Application Form (The link Is Given Below)
- Attach the Required Document and Passport Size Photo with Signature.
- Then Submit. Done.
