Aetna Social Media Customer Support Job Work From Home

Hiring Organization:- Aetna

Post Name:- Customer Service Representative

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full – Time

Work Hours:- 8 Hours

Salary:- $70-$80/Year

Locations:- California

Full Job Description:

Carry your heart to Aetna Wellbeing. All of us at Aetna Wellbeing shares a solitary, clear reason: Carrying our heart to each snapshot of your wellbeing. This reason directs our obligation to convey upgraded human-driven medical care for a quickly impacting world. Moored in our image — with heart at its middle — our motivation sends an individual message that how we convey our administrations is similarly pretty much as significant as what we convey.

Our Heart At Work Behaviors™ support this reason. We need each and every individual who works at Aetna Wellbeing to feel engaged by the job they play in changing our way of life and speeding up our capacity to develop and convey answers for make medical care more private, helpful and reasonable.

Position Outline

Shift, Preparing, and Pay
This is a 24-hr business, 365 days per year with the exception of significant occasions.
When you’re flabby, your plan for getting work done not set in stone by execution and participation through a shift bid process with other Client support Delegates.
Potential timetables can incorporate nights and additionally ends of the week. The earliest timetable beginnings at 5:55am CST and the furthest down the line timetable will end at 9:00pm CST.
This Client care Delegate has a compensation pace of $17.50 each hour and will be a work structure position. This position might have early, night, and end of the week shifts.
Client assistance Delegates are the face and backing the generally functional viability of the MHBP Administration Activities group, so all individuals and suppliers experience a similar uncommon degree of administration.
CSRs draw in, counsel, and teach individuals and suppliers in view of the guests’ one of a kind requirements, inclinations, and comprehension of the MHBP plans and assets.
Client requests are essential and on occasion complex in nature.

Client care Agents will be supposed to:

Answer questions and resolve issues with individualized client care in light of calls from individuals and suppliers.
Use different applications and accessible assets to guarantee brief part and supplier fulfillment.
Report and track contacts with individuals, suppliers, or any extra guests.
Complete outbound calls to individuals or suppliers to give schooling as well as help with accelerations.
Be sympathetic and caring. Construct a believing relationship with our individuals by drawing in and giving schooling to help them in dealing with their wellbeing and directing them along a make way to mind.
Give start to finish responsibility to the part or supplier by expecting needs and giving data to respond to the unasked inquiries, e.g., extra arrangement subtleties, benefit plan subtleties, part self-administration devices, and so on.
Guide the part through their arrangement advantages, strategy and techniques as well as knowing about assets to consent to any administrative rules.

Required Capabilities

1-2 years past call place insight.
Capacity to deal with calls effectively in a high paced call community climate.
Solid verbal and composed relational abilities.
Should be engaged, conscientious and quality driven.
Solid decisive reasoning abilities.
Upholds individual, group, and business objectives and drives.
Should show part driven client care and the drive to be completely our individuals’ hero by dealing with each call with the reason for first call goal.

Favored Capabilities

Schooling
Secondary school confirmation, G.E.D., or identical experience.

Pay Reach

The regular compensation range for this job is:
This pay range addresses the base hourly rate or base yearly full-time compensation for all situations in the gig grade inside which this position falls. The genuine base compensation proposition will rely upon various variables including experience, training, topography and other pertinent elements.
Notwithstanding your remuneration, partake in the prizes of an association that places our heart into really focusing on our partners and our networks. The Organization offers a full scope of clinical, dental, and vision benefits. Qualified workers might sign up for the Organization’s 401(k) retirement reserve funds plan, and a Representative Stock Buy Plan is additionally accessible for qualified representatives. The Organization gives a completely paid term extra security plan to qualified workers, and present moment and long haul handicap benefits. Aetna Wellbeing likewise offers various prosperity programs, instruction help, free improvement courses, a Aetna store endlessly rebate programs with taking an interest accomplices. Concerning downtime, Organization workers appreciate Took care of Time (“PTO”) or get-away compensation, as well as paid occasions all through the schedule year. Number of paid occasions, debilitated time and other time off are furnished reliable with applicable state regulation and Company approaches.
For more point by point data on accessible advantages, kindly visit jobs.AetnaHealth.com/benefits
Aetna Wellbeing requires specific partners to be completely immunized against Coronavirus (counting any promoter shots whenever required), where suitable under the law, except if they are supported for a sensible convenience in view of handicap, ailment, strict conviction, or other legitimately perceived reasons that keeps them from being inoculated.
You are expected to have gotten something like one Coronavirus shot before your most memorable day of business and to give confirmation of your immunization status or apply for a sensible convenience inside the initial 10 days of your work. If it’s not too much trouble, note that in certain states and jobs, you might be expected to give verification of full immunization or a supported sensible convenience before you can start to work effectively.
Aetna Wellbeing is focused on enrolling, recruiting, creating, progressing, and holding people with inabilities. Thusly, we endeavor to give equivalent admittance to the advantages and honors of work, including the arrangement of a sensible convenience to perform fundamental work capabilities. Aetna Wellbeing can give a solicitation to a sensible convenience, including a certified mediator, composed data in different configurations, interpretation or different administrations through ColleagueRelations@AetnaHealth.com In the event that you have a discourse or hearing handicap, kindly call 7-1-1 to use Broadcast communications Transfer Administrations (TRS). We will really bend over backward to answer your solicitation inside 48 business hours and give our very best for pursue an answer.

Aetna Social Media Customer Support Job Work From Home

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature