Aetna social media customer support (Full Time) – Entry Level

Hiring Organization:- Aetna

Post Name:- Customer Service Representative

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full – Time

Work Hours:- 8 Hours

Salary:- $70-$80/Year

Locations:- California

Full Job Description:

Carry your heart to Aetna Wellbeing. All of us at Aetna Wellbeing shares a solitary, clear reason: Carrying our heart to each snapshot of your wellbeing. This reason directs our obligation to convey improved human-driven medical services for a quickly influencing world. Moored in our image — with heart at its middle — our motivation sends an individual message that how we convey our administrations is similarly essentially as significant as what we convey.

Our Heart At Work Behaviors™ support this reason. We need every individual who works at Aetna Wellbeing to feel enabled by the job they play in changing our way of life and speeding up our capacity to improve and convey answers for make medical services more private, helpful and reasonable.

This is a work at home an open door.

Pay, Shift and Preparing Timetable:

Responds to questions and resolves issues as a “solitary resource” in light of calls from plan backers, individuals and suppliers. Gives tweaked collaboration in light of client inclination and individualized needs, making a profound association with our individuals by understanding and drawing in the part without limit.
Completely figures out the part’s necessities by building a trusting and caring relationship with the part.
Expects client needs. Furnishes the client with related data to respond to the unasked inquiries, for example extra arrangement subtleties, benefit plan subtleties, part self-administration devices, and so forth.
Utilizes client support limit system to settle on monetary choices to determine part issues.
Teaches and helps clients on different components of advantage plan data and accessible administrations made to improve the general client care insight with the organization (i.e., help with part self-administration devices, Counsel Potential open doors – Straightforward Advances, Cost of Care Apparatuses, Normal Choices Program, and so forth.).
Uses generally pertinent data to impact part commitment really.
Makes a quick move when defied with an issue or made mindful of a circumstance.
Takes responsibility for client contact to determine their issues and interface them with extra administrations as fitting.
Recognizes part needs past the underlying request by responding to the unasked inquiries.
Settle issues without or with restricted administration mediation.
Gives schooling to individuals to help them in dealing with their wellbeing.
Answers rapidly to address client issues and resolve issues while abstaining from over-committing.
Different exercises might include: giving case status data, benefit inclusion understandings, and making sense of plan qualification.
Processes guarantee references, new case hand-offs, and heightens issues as suitable through the framework for complaints and requests.
Starts out-reach/welcome calls to guarantee constituents assumptions are met or surpassed. Recognizes patterns and any arising client support issues and attempts to foster answers for address likely issues or potentially plan elements of interest as a way to deal with work on comprehension of advantage plans and increment post-enlistment part fulfillment.
Accomplices with different divisions to convey client explicit introductions.
Facilitates endeavors both inside and across divisions to effectively determine administration issues and foster cycle improvement planned to upgrade the general conveyance of administration.
Works cooperatively with partners to convey the best client experience,.
Looks to figure out the client, including conditions, issues, assumptions and necessities.
Poses testing inquiries to recognize the hidden client needs.
Suitably changes discussions to investigate opportunities for broadening client communications.
Guides individuals to the proper wellbeing asset. Offers choices where suitable .
Acts considering the wellbeing of client and fundamental to all communications.
Teams up with partners and colleagues to convey an elite client experience.
Fills in as SME giving specialized help when required available to work related issues, items, or potentially framework applications conveyance matters.
May partake in arrangement and show of client explicit introductions.
May track and pattern information. Mentors, trains and aids the improvement of call focus staff, as required.
Takes part in as well as leads unique tasks/drives tending to support issues, as required.
Gives specialized or topic skill concerning arrangements, methodology, and capability related applications/frameworks devices on a case by case basis.
Conveys inward quality surveys.
Offers fitting help in outsider reviews when required. Reports and tracks all contacts, occasions, and results with clients utilizing suitable frameworks and cycles

Required Capabilities:

Client care encounters in an exchange based climate, for example, a call place or brick and mortar store liked, ability to exhibit to be sympathetic and merciful.
Powerful authoritative abilities and capacity to deal with various errands.
Compelling relational abilities, both verbal and composed

Training:

Secondary School Recognition Required

Pay Reach

The average compensation range for this job is:

This pay range addresses the base hourly rate or base yearly full-time compensation for all situations in the gig grade inside which this position falls. The genuine base compensation proposition will rely upon different elements including experience, instruction, geology and other important variables.

Notwithstanding your remuneration, partake in the awards of an association that places our heart into really focusing on our partners and our networks. The Organization offers a full scope of clinical, dental, and vision benefits. Qualified workers might sign up for the Organization’s 401(k) retirement reserve funds plan, and a Representative Stock Buy Plan is likewise accessible for qualified representatives. The Organization gives a completely paid term extra security plan to qualified workers, and present moment and long haul inability benefits. Aetna Wellbeing likewise offers various prosperity programs, schooling help, free improvement courses, a Aetna store endlessly rebate programs with taking part accomplices. Concerning downtime, Organization representatives appreciate Took care of Time (“PTO”) or get-away compensation, as well as paid occasions all through the schedule year. Number of paid occasions, wiped out time and other time off are furnished steady with applicable state regulation and Company strategies.

For more point by point data on accessible advantages, if it’s not too much trouble, visit jobs.AetnaHealth.com/benefits

Aetna Wellbeing requires specific partners to be completely immunized against Coronavirus (counting any supporter shots whenever required), where suitable under the law, except if they are endorsed for a sensible convenience in view of handicap, ailment, strict conviction, or other legitimately perceived reasons that keeps them from being inoculated.

You are expected to have gotten something like one Coronavirus shot preceding your most memorable day of work and to give confirmation of your immunization status or apply for a sensible convenience inside the initial 10 days of your business. Kindly note that in certain states and jobs, you might be expected to give evidence of full immunization or a supported sensible convenience before you can start to work effectively.

Aetna Wellbeing is focused on enlisting, employing, creating, progressing, and holding people with incapacities. In that capacity, we endeavor to give equivalent admittance to the advantages and honors of business, including the arrangement of a sensible convenience to perform fundamental work capabilities. Aetna Wellbeing can give a solicitation to a sensible convenience, including a certified mediator, composed data in different configurations, interpretation or different administrations through ColleagueRelations@AetnaHealth.com On the off chance that you have a discourse or hearing handicap, if it’s not too much trouble, call 7-1-1 to use Broadcast communications Transfer Administrations (TRS). We will bend over backward to answer your solicitation inside 48 business hours and give our best for pursue an answer.

Aetna social media customer support (Full Time) – Entry Level

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature