Delta Hiring Customer Service Remote ( Customer Experience Specialist ) @ Click Me To Apply
Hiring Organization:- Delta Airlines
Post Name:- Customer Experience Specialist
Qualifications:- Graduate
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- $20-$30/hour
Locations:- California, USA
Delta Hiring Customer Service Remote ( Customer Experience Specialist ) @ Click Me To Apply
Full Job Description:
When it comes to customer satisfaction, Delta Air Lines receives the most awards. Customer Experience Specialists are needed to work in our high-energy call center. You will be joining a service- and sales-oriented team that is dedicated to listening to, taking care of, and connecting with customers as a member of our Reservations team. You will evaluate the requirements of customers and provide solutions as well as additional products while answering calls in this position in an effective, courteous, and accurate manner. The ideal candidates want to make our customers’ trips memorable and exceptional.
Why Delta Is So Great!
- Our shared commitment to living our values—honesty, integrity, respect, perseverance, and servant leadership—every day in everything we do is the foundation of our culture. Investigating a profession at Delta allows you an opportunity to see the world while giving extraordinary benefits to assist you with continuing to move en route:
- Competitive pay, a profit sharing plan that leads the industry, and a 401(k) plan with a generous direct contribution and a company match. Comprehensive health and wellness benefits like short- and long-term disability, life insurance, and medical, dental, and vision insurance. Paid training that includes instruction, observation, exams, and performance measures.
Employees and eligible family members have access to domestic and international flight privileges. Career development programs are available to help you achieve your long-term career goals. Employees and eligible family members have exclusive access to 12 free mental health counseling sessions per year. In our fast-paced environment, you will connect with customers and create an experience where they feel heard, understood, and meaningful. This is accomplished by:
- Continuously selling travel-related services and promoting credit card vendor partner products by actively listening and quickly identifying and owning customer issues Actively searching for solutions Quality decisions with attention to detail Interacting with a globally diverse group of customers and colleagues
- All Delta and U.S. Department of Transportation (DOT) compliance requirements must be understood and followed by specialists.
- There are future opportunities to move up to specialty teams that address issues with international ticketing or respond to complaints from customers.
- Specialists may be able to assist customers via Twitter, Facebook, or other emerging social media platforms as Delta continues to provide new ways for customers to connect with us.
Delta Hiring Customer Service Remote ( Customer Experience Specialist ) @ Click Me To Apply
Responsibilities:
- Greet and assist customers in a friendly and professional manner.
- Understand customer needs and recommend appropriate products or services.
- Demonstrate product knowledge and provide accurate information to customers.
- Assist in product selection, suggesting alternatives and options where appropriate.
- Make business transactions, manage money and process payments with precision.
- Keep the sales area clean and organized, ensuring that merchandise is properly displayed.
- Monitor product status and assist with returns and returns.
- Collaborate with team members to achieve individual and team marketing goals.
- Build and maintain strong customer relationships through excellent service.
- Stay connected with product knowledge, promotions and company policy.
- Handle customer inquiries, concerns and complaints in a professional manner.
- Follow all company safety policies, procedures and procedures.
Delta Hiring Customer Service Remote ( Customer Experience Specialist ) @ Click Me To Apply
Eligibility:
- High school diploma or equivalent.
- Previous sales or customer experience preferred.
- Strong communication and interpersonal skills.
- Excellent customer service skills and friendly approachable behavior.
- Ability to work in a fast-paced, team-oriented environment.
- Basic math skills and the ability to manage financial transactions.
- Attention to detail and attention to detail keeps the workplace clean and organized.
- Flexible working evenings, weekends and holidays as needed.
- Knowledge of the products/services offered by the company is a plus.
Delta Hiring Customer Service Remote ( Customer Experience Specialist ) @ Click Me To Apply
