GENERAL MANAGER, CUSTOMER SUCCESS

C.H. Robinson is currently hiring a General Manager for our Customer Success team within North American Surface Transportation (NAST). In this role, you will lead a dynamic team of both people leaders and individual contributors in a NAST office, overseeing a diverse customer portfolio.

GENERAL MANAGER, CUSTOMER SUCCESS

Collaborating with other functional leaders, you will set customer strategy, drive execution to generate demand, and create opportunities to highlight solutions across C.H. Robinson divisions.

Your leadership will be crucial in achieving both business unit and enterprise goals through talent management and development. If you’re passionate about driving customer strategy and developing top talent, apply today and join us as we redefine excellence in customer experience.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

The deadline for internal applications is July 8th, end of day.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Drive priorities and business decisions with a customer-first mindset, ensuring exceptional service and performance
• Innovate and improve by leveraging deep understanding of C.H. Robinson’s capabilities and industry trends
• Lead and motivate teams to achieve business results, key performance metrics, and strategic objectives
• Directly contribute to team performance, business growth, and long-term success through account sponsorship
• Establish routines that prepare teams for productive customer engagements and enable growth
• Utilize analytics and technology to drive improved business results and efficiency
• Review and execute customer strategies to foster, retain, and grow relationships and accounts
• Champion employee development through coaching, feedback, mentoring, and training
• Foster a diverse and inclusive environment where all employees thrive

GENERAL MANAGER, CUSTOMER SUCCESS

• Embrace and lead change management initiatives, ensuring successful implementation and reinforcement
• Oversee annual budgeting, expense management, and maximize cash flow with internal resources
• Strategize and deploy resources for business opportunities and daily service delivery
• Build and leverage internal relationships to ensure collaboration, quality, and issue resolution
• Ensure compliance with regulatory and workplace conduct standards, and manage audits and process changes as needed
• Manage space, technology, and business continuity plans for multiple C.H. Robinson offices, as applicable

QUALIFICATIONS

Required:

GENERAL MANAGER, CUSTOMER SUCCESS

• Bachelor’s degree from an accredited college or university
• Minimum 7 years logistics industry experience
• Minimum 3 years of people management experience
• Ability to travel up to 30%
• Proven experience utilizing analytical tools to understand and manage business

Preferred:

GENERAL MANAGER, CUSTOMER SUCCESS

• Values and models a diverse and inclusive work environment
• Strong knowledge of C.H. Robinson’s commercial-facing business
• Broad market and industry knowledge, or vertical expertise (if applicable)
• Experience leading leaders/supervisors and other staff across varying levels
• Proven experience winning and retaining business with complex customers
• Ability to build strong relationships across the organization
• Demonstrated experience consulting, effectively resolving conflict, and thriving in a fast-paced, decentralized, matrixed environment
• Recognized ability to manage competing, high priority demands during times of organizational change
• Strong customer strategy planning, problem solving/critical thinking skills, and ability to execute plan

GENERAL MANAGER, CUSTOMER SUCCESS

• Proven experience championing and implementing change initiatives
• Demonstrated success generating revenue or business growth and driving results through others
• Financial management experience and ability to communicate financial metrics
• Effective and flexible communication skills, including proficiency presenting to both internal and external senior leadership level audiences
• Demonstrated collaboration, influence, relationship building, and negotiation skills

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

GENERAL MANAGER, CUSTOMER SUCCESS

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

GENERAL MANAGER, CUSTOMER SUCCESS

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability

GENERAL MANAGER, CUSTOMER SUCCESS

• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

GENERAL MANAGER, CUSTOMER SUCCESS

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.