Facilities Operations Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Facilities Operations Manager

Summary

• Enhance client property value and user satisfaction by effectively managing Engineering & Maintenance service team performance as well as all levels of financial control, operational asset management, employee development and employee compliance with JLL processes and procedures (both operationally and administratively).
• The Associate Operations Manager understands mechanical and electrical systems, building infrastructure operations, construction and maintenance practices, and a detailed level of financial projection, analysis, and reporting via the CMMS systems (Corrigo).
• There are three Operations Managers in the Facilities Group at the JLL-Carrier Syracuse location. The Operations Manager position that is currently open specifically supervises the Electricians and the HVAC technicians, with some sharing of the remaining skilled trades (carpentry, mechanics, and powerhouse (utility) / storm water system operators). Additionally, the JLL team manages the Fire Marshal for the extensive fire protection systems on the Campus.  In general, the three Operations Managers will cover emergencies on campus, after-hours, and vacation time for other Operations Supervisors and (rare) weekend special events.
• The Operations Managers oversee the CMMS (computerized maintenance program) work order system for assigned Craftsmen, input work orders for projects, recurring preventative maintenance, and to develop project timelines for larger jobs at the Carrier Campus. In addition, the Operations Managers work with Carrier Laboratory Managers, contracted personnel on site (Security, Fire Protection, Janitorial, etc) to maintain and improve the Carrier Campus.  The Operations Manager should be focused on improving the procedures in the CMMS system as a long term goal.
• The Operations Managers are expected to be knowledgeable in office software, including MS Office products for email, internet programs, spreadsheets, and documents. JLL uses MS Team meetings online to maintain account alignment and to provide guidance for job assignments account wide.
• Operations Managers should be familiar with OSHA Standards applicable to General Industry, including Confined Space procedures, Electrical Safety, and Personnel Protective Equipment. An understanding of environmental regulations regarding water and air quality would also be helpful.  The OSHA derived training for the managers and the Union workforce is mostly provided via Computer-Based Training.

Job Responsibilities

• Assist Facility Management Team with tactical planning for the team’s goals and objectives and completion of day to day workload
• Coordinate/support special events in support of client or JLL
• Provide general overall facility management services including continuous monitoring of office/facility
• Act as an interface with client, visitors and guests
• Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal
• Model and promote adherence to environmental health and safety policies and initiatives
• Ensure that safety is the top priority when assigning work
• Monitor work order progress and drive quality and timeliness of completion
• Inspect assigned work for completeness
• Manage the Work Order process and systems and associated data platform, specifically as it relates to performance management/reporting and maximizing the system capability.
• Create monthly, quarterly, annual and ad-hoc account reporting
• Ability to research, analyze and report on budget variances.
• Assist in developing Preventative Maintenance schedules and procedures.
• Has solid understanding of the fundamentals of the discipline and role – continuing to develop specialized knowledge
• Any and all other duties assigned

Facilities Operations Manager

Qualifications

• BA/BS degree with 3-5+ years of related experience preferred; or AA/AS degree with 5-10+ years of related experience
• Minimum 3 years’ experience with CMMS/Automated Work Order Systems
• Proficient in MS Office applications (Excel, Word, Outlook, PowerPoint)
• Superior customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Ability to plan and manage work orders under time constraints
• Ability to multitask and work without supervision
• Strong organizational skills, collaborative work style and keen attention to detail

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Estimated compensation for this position is:

Facilities Operations Manager

90,000.00 – 105,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –East Syracuse, NY

Facilities Operations Manager

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available