Privacy Statement

The personal information that you provide on this form and throughout the recruitment process is collected by SYF for recruitment and selection purposes and may also be used for related purposes, such as the administration of your application. Your personal information will not be disclosed to any third parties except:

Senior Representative, Customer Solutions

SYF’s related companies;
SYF’s third party background checking agency;
the recruitment agency through which you contacted SYF, if applicable; and
as required by law or for the purposes of obtaining professional advice in relation to your application.

If you choose not to provide the personal information requested during the recruitment and selection process, SYF may not be able to accept or consider your application for employment.

Senior Representative, Customer Solutions

You are able to request access to the personal information that SYF holds about you in relation to your application by contacting Human Resources.

Job Description:

Responsibilities:

Receive and respond to inquiries from both internal and external customers
Research to determine appropriate resolution steps as per SOP/ policies/parameters using SYF systems
Maintain customer records in accordance with policies and procedures.
Maintains an effective follow-up process to ensure the completion of commitments to customers
Provide Customer with product and service information
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.

Senior Representative, Customer Solutions

Qualifications/Requirements:

Excellent English Verbal and written Communication Skills
Must be able to finish at least 2 years in college
Candidates must be willing to work on Night Shift/Shifting Schedules.
Should have good, wired internet connection of at least 30MBPS.
Amenable to work in a hybrid training arrangement, and pre-dominant work-from-home set-up after completion of bridge period.

Desired Characteristics:

Senior Representative, Customer Solutions

Prior experience in back office operations
Should be Customer Centric
Excellent Typing skills
Excellent English Reading Comprehension Skills
Working knowledge of Computers
Professional etiquettes and ability to work with a Team
Should be flexible in shift/off changes as per business requirement

Senior Representative, Customer Solutions

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature