Director, Sales Engineer – Dispute Solutions

We are seeking a Director of Sales Engineering with comprehensive and demonstrated technical expertise with all aspects of card disputes processing including pre and post disputes in the financial services setting. This role focuses on our Visa Disputes Solutions and involves a wide range of responsibilities including client-specific solutioning and open-box discussions, lead technical discussions and demonstrations.

This role will provide detailed technical integration options to prospective and existing clients. The ideal candidate will be a proven strategic thinker with a solid technical understanding of Dispute solutions, emerging market trends, and payment/issuer processing.

The Director of Sales Engineering will be instrumental in achieving client and revenue targets for Visa Disputes solutions and must be capable of explaining technical solutions to technical and non-technical audiences.

Director, Sales Engineer – Dispute Solutions

The Disputes Solutions Sales Engineering Director will function as a connector between the generalist/specialist sales teams and the Disputes global/regional product team, providing engineering, technology, and integration guidance to potential clients.

Responsibilities, 

• Explain technical solutions and consult with prospects to present dispute solutions. .
• Support on-site and virtual sales pitches and client renewals through presentations and demonstrations.
• Communicate technical requirements and dependencies, pre-requisites, configuration options, implementation considerations and develop end to end technical flows in partnership with clients.
• Maintain a deep knowledge of all Dispute, Visa, and processor related products and services.
• Maintain deep understanding of Disputes development roadmap and influence roadmap priorities by communicating client needs to product teams.
• Deliver product and competitor information to drive and support product development and innovation strategies.
• Identify and highlight key partnership opportunities across the dispute industry e.g. (processors, etc.)
• Recommend changes to current sales techniques, procedures or promotional efforts based on market research and latest trends.
• Collaborate with product teams to ensure generalist/specialized sales teams are well educated and up to date on Dispute products and services.

Director, Sales Engineer – Dispute Solutions

•  Partner with global and regional teams to develop and execute strategies to help drive client engagement leading to an increase in market share and expanded penetration of Visa Disputes products and solutions.
• This position will have shared goals across, net new acquisitions, retention, compression, new products and upsell targets.
• Provide RFP input for all Dispute opportunities.
• Foster in-depth and productive relationships at all levels with the client and the Visa organization.
• Actively lead various ad-hoc internal projects as assigned.
• Engage with internal cross functional teams including Product Management, Product Development, Client Support and Product Marketing to relay market feedback and provide input into the design of innovative solutions.
• Unique Knowledge and Skills,
• Strong knowledge of modern banking platforms (core systems, issuer processors, networks) and functionality.
• Superior presentation skills with technical sales acumen.
• Excellent client engagement and relationship building skills.
•  Exceptional written and verbal communication skills with the ability to establish effective relationships across all levels of management.
• Keen interest in innovation and technology.

Director, Sales Engineer – Dispute Solutions

•  Exceptional ability to manage & foster internal and external resources and cross-functional relationships.
• Strong analytical skills and attention to detail
• Comfortable with ambiguity and operating in an environment synonymous with change.
• Ability through written and verbal communication be able to articulate complex, technical information adaptable to technical and non-technical audiences.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications,

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA)

Preferred Qualifications,

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Experience with technical sales, product and management experience in the mobile/online banking and payments industry.
• Proven history of successful sales and/or relationship management.
• Ability to manage & grow internal and external resources and cross functional relationships.
• Ability to communicate and manage relationships with all levels of the client’s organization.
• Ability to work independently and in collaboration with high level of success/achievement.
• Ability to travel as needed to ensure adequate on-site interaction with the client.
• Exceptional customer service and advocacy experience and mindset.
• Excellent written and oral communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint
• Ability to work across multiple time zones.

Director, Sales Engineer – Dispute Solutions

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Director, Sales Engineer – Dispute Solutions

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

Director, Sales Engineer – Dispute Solutions

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 176,500 to 255,150 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.