Position Role Type:
CUSTOMER SUPPORT MANAGER
Unspecified
Collins Aerospace is looking for a Customer Support Manager (F/M) who will work as the technical field representative to support Aerostructures local airframers and airline customers.
The Customer Support Manager act as the primary liaison between customers and Collins Aerostructures’ Aftermarket Technical Support organization.
This is a hybrid role based in Toulouse with a mix of Customer & Collins on-site presence.
CUSTOMER SUPPORT MANAGER
Primary Responsibilities :
- Strengthen coordination with Airframer customer service operations center with on-site presence.
- Ensure the liaison between Airframer customer service operations center and Collins Aerostructures teams to facilitate complex AOG resolution.
- Collaborates with Aftermarket support functions i.e., Aftermarket Technical Services, MRO & Spares to ensure coordinated response for both technical and commercial solutions.
- Expedite & prioritize Collins One Off repair resolution requiring Airframer statement.
- Detect early / emerging sign of issue at the airframer, understand gaps & direct toward relevant team for strategy & action plan definition.
- Interface directly with Airlines at all levels to ensure exceptional customer experience as well to support field and fleet data collection.
- Provide time bound technical support to Airlines including technical inquiry resolution, product updates, maintenance troubleshooting, and training.
- Travel regionally to make onsite customer visits. Developing and maintaining airline relationships to ensure a strong positive customer experience.
- Support Operator/OEM/Industry conferences with technical service/support and nacelle solutions.
- Act as Voice of Customer for aftermarket issues and assist in support of Supplier Survey deliverables.
- Identify and implement continuous improvement initiatives by promoting CORE and CI culture.
CUSTOMER SUPPORT MANAGER
Profil :
Bachelor’s degree with 3-5 years of experience, or equivalent experience in technical customer support.
Flexible and motivated with strong relationship building skills.
Ability to communicate and make presentations.
Possess nacelle / engine components knowledge and ability to read engineering drawings and maintenance documentations (AMM, CMM, IPC, SRM)
Strong ability to multi-task by managing multiple projects simultaneously and set priorities.
CUSTOMER SUPPORT MANAGER
Fluent in English both verbal and written.
Experience with Continuous Improvement Tools.
CUSTOMER SUPPORT MANAGER
“Top 10 Interview Questions”
- Can you tell us about yourself?
- What interests you about this position?
- What are your strengths?
- What are your weaknesses?
- Can you give an example of a time when you solved a problem creatively?
- How do you handle stress and pressure?
- How would you describe your work style?
- Can you tell us about a time when you had to work with a difficult
- colleague or supervisor?
- How do you stay organized and prioritize tasks?
- What are your long-term career goals?
Document Required:
- Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
- the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read the official notification carefully From the Official Website.
- Read the Notification Carefully Before Applying.
- Fill out The Application Form (The link Is Given Below)
- Attach the Required Document and Passport Size Photo with Signature.
- Then Submit. Done.
CUSTOMER SUPPORT MANAGER
