NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
LEAD, TECHNOLOGY CUSTOMER SUPPORT INFRA & END USER KOREA
NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.
WHO WE ARE LOOKING FOR
Asia-Pacific Latin-America (APLA) is a multi-cultural, growth Geography (Geo) that is seeking a Lead, Technology Customer Support Infrastructure & End User to support, manage and deliver its end user systems, infrastructure and software architecture in the Technical Operations (Tech Ops) team. You will need to have experience in acting as a primary point of contact across a broad set of business functions within the Territory, and primarily the Tech Ops team within Global Technology, where this role will play a role in the engagement of Geo and Global teams into this Territory (Korea)
LEAD, TECHNOLOGY CUSTOMER SUPPORT INFRA & END USER KOREA
WHAT YOU WILL WORK ON
If this is you, you will manage prioritization, escalation, and resolution of support incidents as well as manage on-site support services as required and a proven track record of successfully leading technical support teams. You will be responsible for managing infrastructure services in office, store, logistic center & digital (eCommerce) and contributing in regular meetings to communicate project/operational statuses, identify any potential bottlenecks, and continuously manage expectations. You are also expected to develop information technology strategies, policies and plans, responsible for analysis, design, implementation, operations, and support of the organization’s IT resources, systems, and software/database products. You will provide support to users of technology products or service regarding specific problems with a product, service, equipment, systems, etc.
LEAD, TECHNOLOGY CUSTOMER SUPPORT INFRA & END USER KOREA
WHO YOU WILL WORK WITH
You will report to Director, Technology Customer Support Korea and partner with Geo/Global teams to deliver global infrastructure solution and services in place. You will also work closely with various business units, Enterprise, Corporate Functions, Planning & Manufacturing, Consumer & Marketplace Marketing, Athletes and Logistic Center Services.
LEAD, TECHNOLOGY CUSTOMER SUPPORT INFRA & END USER KOREA
WHAT YOU BRING
- Bachelor’s degree in Computer Science, Information Systems, Business, or other relevant subject area.
- 7+ years of relevant technical experience – Window, Network, Mobility, End-Use Computing (EUC) experience with centralized enterprise of technical standards, principles, theories, concepts and techniques.
- Strong experience in infrastructure and IT end user service delivery and management in a large, sophisticated environment. This also includes an in-depth understanding of Cloud (AWS, Azure) based & Enterprise infra architecture and practical experience of IT Infrastructure Library (ITIL) & Information Security Management System (ISMIS) certification(s)
- Excellent analytical skills and ability to translate business functionality and opportunities into technical solutions. Self-motivated, with a high sense of accountability, urgency and drive
- Experience in elevating Territory requirements to Geo / Global and determine the bridging solutions and services.
- Fluent both in Korean and English with outstanding presentation & communication skills
- Project management experience in retail and eCommerce industry is a plus.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
LEAD, TECHNOLOGY CUSTOMER SUPPORT INFRA & END USER KOREA
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
