Full job description
Power Market is a quickly growing company working at the intersection of energy, policy, and software that believes the future of clean energy is digital. We’re a leader in the community solar industry and provide services to energy developers, municipal organizations and utilities, among others to help them manage and administer their clean energy programs.
Customer Experience Coordinator
We’re looking for an experienced support and/or communications professional with direct call center experience and Spanish language fluency. In this role, you will help people understand the benefits of community energy programs, facilitate their enrollment, and provide excellent customer service to ensure they remain active participants.
Our headquarters is located in NYC, but we are embracing a hybrid work paradigm going forward, and this position will be fully remote.
Customer Experience Coordinator
Responsibilities
- Address questions and concerns for prospective and current community solar subscribers in a fast-paced, high-customer volume environment primarily over phone and email
- Explain complex solar and energy industry concepts in accessible terms
- Provide excellent customer service by quickly answering questions, anticipating and addressing people’s concerns, and troubleshooting technical problems
- Collect, analyze and share customer feedback to internal teams to improve customer service experience
- Draft email templates, scripts, and other materials to support customer interaction
- Assist customers with billing issues both simple and complex
- Ability to quickly learn about state and utility rules and processes as they relate to participation in a renewable energy program
Customer Experience Coordinator
Qualifications
- Previous sales and/or call-center experience
- Fantastic verbal and written communication skills
- Spanish language fluency required
- Must be based on the West Coast (a strong preference for California residents)
- Passion for the clean energy industry and a strong desire to learn more
- Strong computer literacy
- College degree in communications or related field of study preferred or equivalent professional experience
- Comfortable working in a fast-paced environment
Customer Experience Coordinator
Job Type: Full-time
Pay: $60,000.00 – $65,000.00 per year
Benefits:
Customer Experience Coordinator
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Customer Experience Coordinator
“Top 10 Interview Questions”
- Can you tell us about yourself?
- What interests you about this position?
- What are your strengths?
- What are your weaknesses?
- Can you give an example of a time when you solved a problem creatively?
- How do you handle stress and pressure?
- How would you describe your work style?
- Can you tell us about a time when you had to work with a difficult
- colleague or supervisor?
- How do you stay organized and prioritize tasks?
- What are your long-term career goals?
Document Required:
- Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
- the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read the official notification carefully From the Official Website.
- Read the Notification Carefully Before Applying.
- Fill out The Application Form (The link Is Given Below)
- Attach the Required Document and Passport Size Photo with Signature.
- Then Submit. Done.
Customer Experience Coordinator
