Customer Service Representative (Turkish Speaker)

Introduction

Customer Service Representative (Turkish Speaker)

Client satisfaction will be your ultimate goal in this role.  As a customer service representative, you will be on the front line serving our customers.  You’ll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

Your Role and Responsibilities

As a Customer Service Representative, your role will be to support day-to-day service delivery, ensuring compliance with operational metrics and quality standards. You will utilize strong communication skills to effectively engage with external customers and demonstrate flexibility to work in different shifts as required. Your role will also be to collaborate with the operations team to implement process improvements, ensuring consistent and efficient service delivery. As a Customer Service Representative, you will contribute to transformation initiatives under the guidance of senior team members.

Customer Service Representative (Turkish Speaker)

Your Role and Responsibilities :

• Receive service requests from clients
• Create cases in different call management systems depending on products
• Verify entitlement (Eligibility of support )
• Part Ordering exception handling
• Schedule Exception handling ( Assigning resources for onsite activities )
• Manage Business Partners
• Monitor queues
• Communicate with Clients, Remote Technical support and Customer Engineers/Business Partners
• Maintain and enhance operations processes E2E
• Interlock with Service Delivery Managers

Customer Service Representative (Turkish Speaker)

Required Technical and Professional Expertise

• Proficiency in Turkish both written and spoken
• Ability to work shifts to support hours of operation
• Excellent communication skills and problem solving ability
• strong focus on providing exceptional customer service

“Top 10 Interview Questions”

• Can you tell us about yourself?
• What interests you about this position?
• What are your strengths?
• What are your weaknesses?
• Can you give an example of a time when you solved a problem creatively?
• How do you handle stress and pressure?
• How would you describe your work style?
• Can you tell us about a time when you had to work with a difficult
• colleague or supervisor?
• How do you stay organized and prioritize tasks?
• What are your long-term career goals?

Document Required:

• Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
• the Official Notification Before Applying.
• Document – Qualifications certificate with mark sheets.
• Passport size Photographs
• Signature

How to apply:

• All the eligible candidates can apply for This Job as mentioned below
• Read the official notification carefully From the Official Website.
• Read the Notification Carefully Before Applying.
• Fill out The Application Form (The link Is Given Below)
• Attach the Required Document and Passport Size Photo with Signature.
• Then Submit. Done.