American Express Virtual Customer Care Jobs, Wfh American Express

Hiring Organization:- American Express

Post Name:- Customer Care Professional – American Express

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- $35-$40/Year

Locations:- California

Full Job Description:

At American Express, you’ll be perceived for your commitments, authority, and effect — each associate has the chance to partake in the organization’s prosperity. Together, we’ll win collectively, endeavoring to maintain our organization values and strong support vow to give the world’s best client experience consistently. What’s more, we’ll do it with the highest level of trustworthiness, and in a climate where everybody is seen, heard and feels like they have a place.

Join Group Amex and how about we lead the way together.

American Express Virtual Customer Care Jobs

As a brand based on exceeding everyone’s expectations to give the best client experience, it is foremost to have the most remarkable partners. As the substance of the organization, you can make positive communications with our clients consistently from organizing a one of a kind travel or way of life experience to assisting them with their regular requirements. Also, you can develop your abilities through industry-driving preparation and continuous instructing, all while realizing how it affects persistently set the norm for top notch, client first help. Track down your put in help on Team Amex.

Job and Obligations:

Significant, remunerating work performed with uprightness.

Here’s only some of what you’ll do in this job:

Convey a-list client support, while answering Client requests and concerns by means of various channels (calls, visit, versatile informing)
Construct significant associations with our Clients through a consultative methodology, grasping their current and future requirements, giving first contact goal and arranging a positive result for the Client and American Express
Upgrade our clients’ insight by recognizing potential chances to offer items in light of our Cardmembers’ requirements
Meet and surpass quality objectives, consistence guidelines and efficiency targets
Explore PC frameworks and applications to support our Clients, and empower them to maximize our on the web and portable stages
Report essential data, for example, installment subtleties, Clients change of subtleties, change of address and travel warnings
Re-focus on and adjust to a consistently changing environment\

Favored Abilities:

American Express Virtual Customer Care Jobs

Exceptional vocation venture formed by your ability and interest
Show individual greatness by staying positive in tough spots
Show an enthusiasm to serve by conveying remarkable help in each collaboration with our Clients
The capacity and versatility to work in a quick moving and dynamic climate as well as perform various tasks, utilizing different frameworks and computerized devices to support our Clients
Solid relational, correspondence, verbal and composed abilities
Emphaticness to deal with troublesome discussions
Phenomenal exchange, affecting and genius abilities
Basic, scientific and ground breaking with critical thinking abilities, and solid scrupulousness
Certainty to work in a virtual climate

Favored Capabilities:

Ought to have least 1 year significant CSAT/NPS experience. Ought to have essentially a time of voice account insight from the latest organization joined (U.S. client assistance)
Premium client care insight (ideally in BFSI, extra charging experience likewise supportive) or potentially deals insight enthusiastically for building client reliability through excellent tuning in and relationship building
Deals insight (Worth age/consultative selling)
Effective in past work (superior worker)
Probably been estimated on Client VOC (Voice of Client) and AHT (Normal Dealing with Time) from the latest organization joined
Four year certification, partner degree and school students might apply

Extra Subtleties:

Area: BGC Corporate Center 2, fifth Road corner 30th Road, Bonifacio Worldwide City, Taguig
Work environment Adaptability: All day. Should be managable to follow a half breed work game plan (nearby and telecommute)
Telecommute Necessities:
Should have no less than 25 mbps web association plan/speed
Should have a private and calm region to work at home
American Express offers an incredible and various work space. Superior execution is compensated with target driven motivators.

American Express Virtual Customer Care Jobs, Wfh American Express

“Top 10 Interview Questions”

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult
colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read
the Official Notification Before Applying.
Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature